Data driven Using data from employee and leader questionnaires and focus groups, defined and targeted specific behaviours for improvement to address barriers to achieving desired culture
Bespoke training curriculum Developed soft skills “university”, a virtual training curriculum for people managers to build capabilities in; fostering collaboration, active listening, empowering teams and inclusiveness
Sustained activity for behavioural change Comprising of six training sessions over four months for each manager, dedicated classes enabled trainers to build rapport and deliver more impactful change
Modelling desired behaviour Best and bad practices were demonstrated and then role played for each of the targeted behaviours to model and embed best practice
Results
Employee survey demonstrated employees recognised that leaders were ‘walking the talk’ by actively changing their behaviors
Anecdotal evidence provided by executive leadership team of managers employing desired soft skills in real-life interactions
Client Feedback
“While culture shifts are slow in large organisations, early indicators show strongly positive results”
