Building global, cross functional franchise alignment

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Background



Client


Head of global franchise


Challenge


Lack of alignment between franchise objectives and core and cross functional teams. Leading to lack of trust, alignment and vocal dissent

Solution


Two-step programme to allow issues to be discussed in a structured environment and then co-develop solutions


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Core team discussion
Facilitated a closed working session with the core team to air concerns and co-develop offsite objectives and design

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Step two: developed and delivered a three day offsite that:
• Built team understanding and trust through use of a recognised team system diagnostic profiling tool

• Initiated development of team charter to align cross functional team around franchise vision, mission and culture

• Aligned priorities, objectives and actions across the extended leadership team

• Prioritised resource allocation across the franchise

Results

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Positive feedback from core team about discussion and input to offsite

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Positive feedback from cross functional leads on improved alignment, trust building and candid discussion during offsite

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Franchise Head requested design and facilitation of second offsite

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Client Feedback



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