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The Resilient Way to Sustain Performance

In this blog, Caroline Stern, Founder & CEO of Insocius, explores the concept of resilience, and what she learned from taking part in resilience coaching. 


The concept of “resilience” has gained new momentum, thanks to COVID and the resulting adversity and turbulence of the last two years.  

It has been used to describe the extent to which organisations and individuals have survived, and it 

might be a phrase you’re familiar with. Resilience is a vague term with many definitions that begs the question: resilience to what?  


In Biopharma, resilience has been linked to the characteristics of the environment in which we operate – volatile, uncertain, complex, dynamic.  


As change is hard, resilience has often also been associated with toughing out long hours and the dogged determination to reach whatever goals lay ahead. We just need to pick ourselves up and get straight back on the treadmill to be successful, don’t we?   


However, the lack of a recovery period may be the very thing that is holding back our ability to be successful. Lack of recovery1 – whether as a result of disrupted sleep, churning over work, or continuously watching our phones – is costing companies $62 billion a year in lost productivity 

A recent study from France2 established an overall risk of work addiction among 22% of the research group, rising to 29% among workers with high-demand jobs – typically, the leaders we work with.  


Work addiction or workaholism3 is defined as being overly concerned about work, driven by uncontrollable work motivation and investing so much time and effort to work that it impairs other important life areas. Sound familiar? 


As a leader myself under the pressure of continuous change, I was curious to find out whether success had to be a straight choice between high performance and wellbeing, or whether it is possible to balance the two, without compromise. 


According to Jenny Campbell, author of The Resilience Dynamic®4, the outcomes of resilience are both wellbeing and success:  


“Investment in resilience is investment in wellbeing. Resilience acts like a buffer to the negative side of stress. High resilience means more energy, perspective, capacity and clearer focus on what is energising or motivating.” 


Having researched resilience in more than 1,500 individuals and organisations, Jenny uses a real-world evidence method called Action Enquiry to identify the common enablers and barriers to resilience that are fundamental to increasing wellbeing, enabling performance and confidence, and ultimately success in life.  


Last summer, I was fortunate to be able to invest in training on The Resilience Dynamic® and Resilience Engine™ resilience coaching methods. I have found the coaching method to be extremely powerful with both individuals and teams, who are looking to boost their resilience or struggling with burnout Here’s what I learned: 

4 key takeaways about resilience: 

  1. Resilience is our capacity to adapt to change 

    And our ability to thrive through change. It comprises many elements that work in synchronisation. Every organisation and individual has their own combination of elements to work on and you should expect to take your own path to get there. 

  1. Resilience isn’t built in a day 

    It takes practice and you have to work at it. It’s like building core strength and there are no shortcuts. As you master it, you’ll discover how much more there is to learn about yourself. Learning about your resilience is a core driver in achieving resilience.  


  2. Resilience is fuelled by our energy sources 

    Whether that energy is channelled into work or personal goals, our energy is rooted in what we care about, what gives us passion and a decision to invest in those things. We also need to address the things that drain our energy. As a result, resilience involves looking deeply at yourself. 

  1. Individual resilience and organisation resilience are intrinsically linked

    Understanding individual resilience is the starting point for understanding organisation resilience. If your team is energy drained and burned out, the first work to be done is with the people in your team rather than the team itself. 

Ultimately, I’ve learned that resilience is the secret to great performance.  

When we have it, we not only have the capacity to adapt to change, but we can also thrive! If you think that support in boosting resilience would help you or the people around you, I encourage you to give it a try. 



Caroline Stern is an experienced executive coach who offers supportive resilience coaching for organisations and individuals who are looking to build resilience. 


If you are anticipating change and need to continue to perform at your best, seeking to strengthen your resourcefulness in the middle of change, or struggling with the challenge of change, get in touch or download our resilience coaching collateral to find out more.  At Insocius, we offer customised team and individual coaching packages and are experienced at partnering with senior leaders and understanding the challenges they face. 



Get in touch 


  1. The Official Journal of the Chartered Institute of Ergonomics and Human Factors, 2021 – The influence of work characteristics on the need for recovery and experienced health: a study on coach drivers 

  2. International Journal of environmental research and public health Oct 2020 – Exploring the Link between Work Addiction Risk and Health-Related Outcomes Using Job-Demand-Control Model.  

  3. Workaholism – a 21st-century addiction. 

  4. Resilience Dynamic Book 

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